Privacy

Easy Succulents Privacy Policy

Who we are

We are Easy Succulents. We supply whole succulent plants and rooted cuttings by post or collection.
Our web address is: https://easysucculents.co.uk.

What personal data we collect and why we collect it

Contact Form

When you use the Contact Form to send a message to us, these details are supplied by you:
* Your name
* Your email address
The Contact Form will generate an email message which is sent to us and stored on our mail server.
We will use this information to reply to your message (if required).

Cookies

While you visit our site, we’ll track:

  • Products you’ve viewed
  • Location, IP address and browser type
  • Shipping address

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

These are required to allow the site to function correctly and to enable us to process your order and delivery.

Purchases

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes such as to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Analytics

Our site uses cookies provided by Google Analytics. These are used for collecting, storing and analysing web traffic data to help us understand how people are using our website, so that we can improve its functionality.
You can find out more at:
https://policies.google.com/privacy

Payments

We use Square to process credit/debit card payments. When processing payments, some of your data will be passed to Square, including information required to process or support the payment, such as the purchase total and billing information.
Their privacy policy for non-account holders can be found here:
https://squareup.com/gb/en/legal/general/privacy-no-account

How long we retain your data

User data pertaining to orders will be retained for as long as is required by UK tax laws (currently, a minimum of 5 years).

Your data rights

If you wish to have your data – including contact details, messages or comments – removed, then please contact us and we will be happy to do this.